Support

Support

 

You need help, support for the setup, you want to send us your device for repair or you have technical questions about your purchased product? Then please do not hesitate and contact us.


FAQ:

  • The user manual for your product can be downloaded here:



















  • How can I check which firmware version my device currently has?
    --> Please establish a connection with the SimpleBGC software and your Gimbal via Bluetooth or USB cable. Go to the tab "upgrade" and press the "Check" button to verify your firmware version and to check for new versions. The actual released firmware is 2.66b0.

     
  • Where can I get the latest SimpleBGC Software?
    --> The latest version of the SimpleBGC software can be downloaded from here:


    Apart from this you might need an additional USB to UART Driver which can be downloaded here:


IMPORTANT NOTE: The latest version (6.7.4) of driver for Windows may cause problems with delay in data transmission, visible as a big lag of the GUI. In this case, install version 6.7.2 of the driver, which had no such problems. Download version 6.7.2 driver.

 

  • Where can I find older SimpleBGC Software versions?
    --> Older versions can be downloaded from here.

 

  • How can I pair my Remote RM-1B or my 2-Hand Holder Ver.3.0 with my Pilotfly Gimbal?
    --> Please follow the video tutorial below:

 

  • Can I use my Smartphone to remotely contorl the gimbal?
    --> Yes you can. The gimbal models H2-45, C45, T1 (from June 2017), H2 (from June 2017) can be remotely contorlled via iOS or Android App. Older Gimbal versions can be upgraded by request.

 

  • Where can I find the Smartphone App?
    --> Actual App can be downloaded form here.

     Download_on_the_App_Store 
    SimpleBGC for Android
  • How to balance my gimbal perfectly?
    --> Please watch the following video for a better understanding.
     
  • Can Pilotfly help me with the gimbal setup via remote access (TeamViewer)?
    --> Yes, you can use our contact form to schedule a TeamViewer session.
    In order to get access to your computer, you have to download the TeamViewer module.
    (Please note, this service is not for free!)
     
  • Where can I gather more information about the SimpleBGC Software?
  • --> The SimpleBGC user manual can be downloaded here.

 

  • How can I activate or use the invert mode?
    --> All Pilotfly products are capable to detect automatically the invert mode. Just turn the handle around while gimbal is powered on. The gimbal detects automatically the invert mode and you are ready to go. All other profiles which can be selected via the Mode-button are working in the invert mode as well.
  • My gimbal is vibrating? What shall I do? Shall I do a reset?
    --> First of all do not make a reset of your gimbal, this will delete your individual profiles of your gimbal. Micro vibrations can be eliminated by changing the Filters in the Filter Tab. Before you do any changes please ensure you made a backup of your profiles!
     
  • Where can I find the serial no. of my gimbal?
    --> Serial no. of your gimbal can be read out via SimpleBGC Software. Establish connection with the gimbal and go to the tab "Upgrade" there you will find the serial no.
     
  • Gimbal is spinning around while powering on, what can I do to solve this?
    --> You might have mounted the fixation screw off the Roll axis on the wrong side. Please watch this
    video to see this issue and how to solve it.
     
  • How can I upgrade my Firmware over the MAC OS? I always get an error message.
    You need to give execute permissions to this tool. Open the Terminal (Application/Utilities/Terminal), type "chmod u+x", space, then find GUI folder in the Finder, open "bin" directory, select stm32ld_mac file and drag-and-drop it inside the Terminal window - full path to a file will be inserted in the command line. Press "Enter" to execute this command. Please ensure that you select the right COM port with name "tty.SLAB.USBtoUART".
  • Incompatibility with MAC OS 10.13 "High Sierra"
    Always check that you have installed the latest version of the driver for a virtual COM port. You can download it by this link.

    There is a known problem with the MAC OS 10.13 "High Sierra" - it does not load driver automatically on demand. If you cannot find a COM port where board is connected, in the "Connection" list in the GUI, try to load the driver manually using the Terminal (go to Applications > Utilities > Terminal in Finder):

    sudo kextload -b com.silabs.driver.CP210xVCPDriver

    Then restart GUI and check the Connection list again.

    This problem will be solved later by new drivers.

 


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FAQ for Pilotfly SP-1 Smartphone Gimbal

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FAQ for Pilotfly FunnyGO 2

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FAQ for Pilotfly H1/H1+

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FAQ for Pilotfly H2